Order status workflows keeps an eye on your orders for you. A bank wire that never arrived, a cheque pending for two weeks, an order left in "Processing in progress" for 5 business days: each rule detects the orders that stayed too long in a status and triggers the planned actions.
For each rule, you choose the watched status, the delay (in hours, days or business days) and the action: a summary email alert sent to the addresses of your choice (customer service, logistics, accounting…), an automatic status change (for instance "Canceled" after 15 days without payment), or both. The customer can receive the email of the new status, as with a manual change.
The module is designed to be safe: simulation before activation, a single action per order and per status entry, a limit on the number of orders handled per run, a lock against simultaneous runs and a full history of every action. Rules run through a secure cron URL, or without cron thanks to the built-in pseudo-cron.
The Order status statistics tab gives you a clear view of your order flow: number of orders and amount in each status, average age and oldest order, average time spent in each status, most frequent status changes. Filter by period, amount, delivery country, carrier, payment method or customer group, open the details of a status to see its orders, and export everything to CSV.
Compatible with PrestaShop 8 and 9, multistore, no override.
Features
- Unlimited rules: watched status + delay in hours, days or business days
- Summary email alert to one or several recipients, customisable subject
- Automatic status change, with or without email to the customer
- Both actions can be combined in the same rule
- Simulation: list of the matching orders before running a rule
- Manual run of one rule or of all rules in one click
- Cron URL secured by a token, works even in maintenance mode
- Built-in pseudo-cron for hostings without cron tasks
- A single action per order and per status entry (no duplicates)
- Safety limit on the number of orders handled per run
- Filterable history of all actions (email, status, success, error)
- Rule per shop or for all shops (multistore)
- Statistics per status: current orders, amount, average order
- Average age and oldest order in each status
- Average time spent in each status and most frequent status changes
- Filters: period, amount tax incl., delivery country, carrier, payment method, customer group
- Status details: age by bracket, entries per month, breakdown by country, payment and carrier
- List of the oldest orders of a status with a link to the order
- CSV export of the statistics
- Emails provided in English and French
- Compatible with PrestaShop 8 and 9, no override
